Introduction: Reflections on my iPipeline journey
Reflections on My iPipeline Journey
They say that all good things must come to an end.
As you may have read in the trade press, after 17 incredible years, I am passing the baton onto iPipeline’s new Managing Director-UK, Rachel Edwards.
I’d like to reflect on a few highlights of my journey:
• Rejoining Assureweb® in April 2008: In this year I rejoined Assureweb®, and our initial focus was on ensuring competition in the market without over-stretching our resources. This journey ultimately evolved into what we know today as iPipeline.
• Acquisition of Assureweb® by US insurtech iPipeline in 2012: This acquisition changed the fortunes of the UK business entirely, as well my appointment to Managing Director of the new, more ambitious organisation in 2013.
• The launch of SolutionBuilder® in 2015: This product launch reinvented our portal capability for the better, creating a platform and the foundation for growth in many areas – including multi-benefit plans.
• Acquisition of TCP LifeSystems in 2017: Through this acquisition, we also added the SSG Digital® platform, which added incredible new capabilities to iPipeline.
Proud Moments
There are many industry colleagues and Pipers, past and present, whom I sincerely thank for their innovation and support – too many to thank individually here, but we will celebrate together in the coming weeks.
A few of my proudest iPipeline moments include:
• Our portal innovation. SolutionBuilder now powers 45% of all advised protection quotes in the UK.
• The incredible evolution of SSG Digital and expansion into new markets. Now the technology engine behind more than one-third of all new protection sales, today’s SSG Digital extends into the wealth market and into Europe.
• Our work in achieving greater diversity in the industry. I truly believe that the focus and energy generated by Women in Protection has hugely benefited our industry. I will always be thankful to WiP alumni/VIPs for their support, encouragement and wise counsel.
What’s Next
Looking forward, there’s no doubt that the digital revolution will continue to reshape our industry, and I have no doubt that iPipeline will continue to innovate and thrive under Rachel. We’ve worked closely to ensure a smooth transition, and I know she will lead the UK business to even greater heights. I wish Rachel and the team all the best in continuing to innovate and accelerate the way forward.
For me, after many years of navigating a constantly changing market along with some challenging economic conditions, it’s time for a well-deserved break. I’m excited to travel, with a long list to work through. Before I set off, I’m looking forward to some downtime and rededicating myself to my 2025 health and fitness campaign, which is now officially underway!
After that, we’ll see what’s blowing in the wind…
Lastly, thank you all for the many memories I will take with me.
Best – Ian
