A New Chapter Begings

“I’m delighted to introduce myself as iPipeline’s new Managing Director. My journey to this role has been anything but traditional and that’s exactly what drives my passion for transformation and impact.”

Born and raised in Tasmania, I began my career as an intensive care nurse. Supporting critically ill patients and their families taught me the true meaning of trust, care, and resilience. When

I moved to the UK in 2003, I continued nursing in London hospitals before transitioning into medical case management. I helped patients get home safely from overseas, often navigating complex insurance scenarios on behalf of insurers. That’s where my life in insurance began.

It was in this space between human need and policy limitations that I saw a gap: people being excluded from cover when they needed it most. That became my “why.” I joined a company focused on using data and real-time medical risk analytics to help insurers build more inclusive health-related products to transform underwriting processes and help more people access the cover they deserved. The result? Major market impact with up to 90% of insurers in the UK and approximately 70% in Australia and New Zealand adopting the solution and up to 98% of applicants underwritten in real time in some product lines and markets.

Now I bring that same mission and drive to iPipeline. This is a market-leading business with incredible potential to do so much more. We’re entering a new chapter where digital

transformation is key and not just about technology, but about how we do it. Legacy systems are only part of the story. We need to understand and listen to the voice of the customer and their customer as well as our own teams to solve real problems and create lasting value.

Data is our foundation. We’ll challenge ourselves to ask: how can we elevate the quality, insight and application of our data to build smarter, fairer solutions?

I’m also committed to what we can do beyond our core: improving accessibility, strengthening Diversity, Equity and Inclusion (DEI), and using AI throughout the lifecycle of our products and services – incrementally investing in innovation to evolve our business to be more efficient, ethical and customer-centric.

As we look ahead in 2025, I’m excited and energised to work alongside the brilliant teams in the UK and to help shape a future that reflects our values, ambition, and potential.

Let’s get to work.